Chesterfield Couch Craft Return Policy

At Chesterfield Couch Craft, we take pride in our handcrafted leather furniture and aim to ensure you are fully satisfied with your purchase. If you are not completely happy, we’re here to assist you with your return.

1. Returns

  • Eligibility: Items must be unused, in the same condition that you received them, and in the original packaging.
  • Time Frame: You have 07 calendar days from the date of delivery to initiate a return.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-returnable Items

  • Custom-made or personalized furniture
  • Items on sale or purchased with a discount
  • Gift cards

3. Return Process

  • Contact Us: To initiate a return, please contact our customer service at couchcraftltd1@gmail.com or call us at +44 7725165091. Provide your order number, details of the item you wish to return, and the reason for the return.
  • Shipping: You will be responsible for the cost of shipping the item back to us. Shipping costs are non-refundable. We recommend using a track able shipping service or purchasing shipping insurance.
  • Packaging: Ensure the item is securely packaged to prevent any damage during transit.

4. Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you via email of the approval or rejection of your refund.
  • Processing: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 business days.
  • Late or Missing Refunds: If you have not received your refund within 10 business days, please check with your bank or Credit Card Company. If you still have not received your refund, contact us at couchcraftltd1@gmail.com.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at couchcraftltd1@gmail.com with your order number and details of the issue.

6. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

7. Contact Us

If you have any questions about our return policy, please contact us:

  • Email: couchcraftltd1@gmail.com
  • Phone: +44 7725165091
  • Mailing Address: Dallas House B94TR Bordesly Green Road Opposite Ronald Road
  •  Thank you for shopping with Chesterfield Couch Craft. Your satisfaction is our priority.